LAST UPDATED: MAY 2026
Privacy Policy
AG5 Solutions ("we," "our," or "us") is a digital marketing and social media agency headquartered in Port St. Lucie, Florida. We provide paid advertising management, social media services, marketing automation, and related digital marketing solutions to clients primarily located in the United States, including the State of Florida.
This Privacy Policy explains how Trucking Plus Tech Solutions LLC doing business as AG5 Solutions, collects, uses, discloses, and protects information obtained from visitors to our website (https://ag5solutions.com), prospective clients, current clients, and individuals who communicate with us through any channel, including SMS/text messaging, email, phone calls, and voicemail.
By visiting our website, submitting a form, booking an appointment, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
Comprehensive Data Policy
1. Information We Collect
Personal Identification Information
• Full name
• Email address
• Mobile and/or telephone number
• Business name and job title
• Mailing or business address
Communication & Interaction DataUsage Metrics
• Messages sent to us via website forms, SMS, email, or live chat
• Appointment and scheduling information submitted through our booking system
• Call recordings (where permitted by applicable law and with prior notice)
• Voicemail messages
• SMS/text message opt-in consent records, including timestamp and source
Website & Device Data
• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, time on site, and referring URL
• Behavioral data collected through cookies and tracking pixels (including the Meta/Facebook Pixel and Google tracking tags)
Payment Information
• Payment card information processed securely through Stripe (AG5 Solutions does not store full card numbers or CVVs on its own systems)
• Billing name, address, and transaction history
Business & Marketing Data
• Information you provide when requesting proposals, audits, or consultations
• Information collected through paid advertising campaigns managed on your behalf
• Analytics data from ad platforms (Google Ads, Meta Ads, etc.) associated with your campaigns
2. How We Collect Information
Website Forms & Landing Pages
When you submit a contact form, request a quote, or complete a lead form on our website or any AG5 Solutions-managed funnel, we collect the information you voluntarily enter.
Appointment Scheduling
AG5 Solutions uses a GoHighLevel-powered calendar system to facilitate appointment booking. When you schedule a discovery call or consultation, we collect your name, contact details, and any pre-appointment notes you provide. By booking an appointment, you may receive confirmation and reminder communications via email and/or SMS.
Communications
When you contact us by phone, email, SMS, or voicemail, we collect the content of those communications and your contact details. Inbound and outbound calls may be recorded for quality assurance and training purposes. You will be informed of call recording prior to the call proceeding.
Cookies & Tracking Technologies
Our website uses cookies, web beacons, and tracking pixels, including the Meta (Facebook) Pixel, Google Analytics, and Google Tag Manager, to collect behavioral and analytics data. Please refer to Section 7 (Cookies & Tracking Technologies) for full details.
Paid Advertising Platforms
When we run paid advertising campaigns (Google Ads, Meta Ads, or other platforms) on your behalf or to attract prospective clients, those platforms may provide us with performance data, audience insights, and lead information through their native lead generation tools.
GoHighLevel CRM Platform
AG5 Solutions uses GoHighLevel as its primary CRM, marketing automation, funnel builder, and communications platform. GoHighLevel processes data on our behalf as a data processor and stores contact records, conversation histories, form submissions, appointment data, and automation logs.
3. How We Use Information
Service Delivery
• To onboard and manage client accounts
• To build, launch, and optimize paid advertising campaigns
• To manage social media accounts and content on your behalf
• To set up and operate marketing automations, funnels, and workflows
Communications & Scheduling
• To respond to inquiries, proposals, and service requests
• To send appointment confirmations, reminders, and follow-ups
• To send service updates, account notifications, and administrative messages
• To conduct outbound sales and follow-up communications (SMS, email, phone, voicemail) where consent has been obtained
Marketing & Business Development
• To send promotional content about AG5 Solutions’ services to individuals who have opted in
• To retarget website visitors through paid advertising platforms
• To analyze campaign performance and improve our service offerings
Legal & Compliance
• To comply with applicable federal and state laws
• To enforce our terms of service and contracts
• To protect our rights, property, and users from fraud or abuse
Platform Operations
• To process payments through Stripe
• To maintain records within GoHighLevel for CRM purposes
• To operate and improve our website and digital infrastructure
4. SMS & Communications
AG5 Solutions communicates with prospects and clients through multiple channels. The following subsections describe our SMS/text messaging program and practices.
SMS Opt-In & Consent
AG5 Solutions sends text messages only to individuals who have explicitly opted in to receive SMS communications. Opt-in may occur through one or more of the following methods:
• Submitting a web form that includes a clearly visible SMS consent checkbox or disclosure statement
• Booking an appointment through our scheduling system and acknowledging the SMS consent notice presented at the time of booking
• Replying to an outbound message with a keyword indicating consent (e.g., YES, JOIN, or similar)
• Verbally consenting during a phone call where the representative discloses SMS enrollment and documents consent
Your consent to receive text messages is never required as a condition of purchasing any product or service from AG5 Solutions.
SMS CONSENT DISCLOSURE: By opting in to SMS communications from AG5 Solutions, you agree to receive text messages related to our services, appointment reminders, promotional offers, and business updates. Message and data rates may apply. Message frequency may vary.
Types of SMS Messages
Depending on your opt-in, you may receive the following types of text messages from AG5 Solutions:
• Appointment confirmations and reminders
• Follow-up messages after consultations or discovery calls
• Promotional and informational messages about AG5 Solutions’ services
• Campaign updates and reporting notifications
• Re-engagement or nurture sequence messages
• Time-sensitive alerts related to your account or active campaigns
Message Frequency
Message frequency may vary based on your opt-in type, the services you have requested, and active campaign sequences. You may receive up to several messages per week depending on your enrollment status. Message and data rates may apply.
Opt-Out Instructions
You may opt out of receiving SMS messages from AG5 Solutions at any time by replying STOP to any text message we send. Upon receipt of your STOP request, we will send a one-time confirmation message and immediately remove you from our active messaging list. No further messages will be sent unless you choose to re-enroll.
For assistance, reply HELP to any message or contact us at [email protected] or 772-301-5031.
SMS Data Protection — CRITICAL COMPLIANCE STATEMENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
AG5 Solutions maintains detailed records of all SMS opt-in events, including the date, time, source, and method of consent. These records are retained in accordance with our data retention policy and applicable law.
Email Communications
AG5 Solutions sends transactional and marketing emails through our GoHighLevel platform. You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us at [email protected]. Transactional emails related to your active account or purchased services may continue regardless of marketing opt-out status.
5. Data Sharing Policy
General Data Sharing Principles
AG5 Solutions does not sell, rent, lease, or trade your personal information to any third party. We do not share your personal information with third parties or affiliates for marketing or promotional purposes. Your data is used solely to deliver the services you have requested and to operate our business.
Permitted Sharing - Service Providers
AG5 Solutions may share information with the following categories of service providers strictly for the purpose of operating our business and delivering services to you:
• GoHighLevel — our primary CRM, marketing automation, funnel, and communications platform (data processor)
• Stripe — for payment processing and billing
• Google LLC — for advertising campaign management (Google Ads) and website analytics (Google Analytics / Google Tag Manager)
• Meta Platforms, Inc. — for paid social advertising management (Meta Ads / Facebook Pixel)
• Other advertising platforms engaged on a client-by-client basis for campaign delivery
Each of these providers is bound by their own privacy policies and, where applicable, by contractual data processing agreements that restrict how they may use your information.
SMS Opt-In Data - Strict Non-Disclosure
AG5 Solutions strictly prohibits the sharing, sale, rental, or transfer of SMS opt-in consent data, mobile phone numbers, or any text messaging originator data with any third party for any marketing or promotional purpose. SMS consent information is protected and is shared only with aggregators and providers involved in the technical delivery of our text messaging services, and only as required to transmit messages.
Legal Disclosure
AG5 Solutions may disclose personal information if required to do so by law, court order, or government authority, or if we reasonably believe that such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud, abuse, or harm to users or third parties.
Business Transfers
In the event of a merger, acquisition, asset sale, or bankruptcy proceeding, personal information held by AG5 Solutions may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
6. Cookies & Tracking Technologies
AG5 Solutions uses cookies, web beacons, tracking pixels, and similar technologies on our website (https://ag5solutions.com) and on client campaign landing pages. These technologies help us understand how visitors interact with our content, measure the performance of our advertising campaigns, and deliver relevant ads.
Types of Technologies We Use
• Essential Cookies — Required for basic website functionality, including session management and form submissions
• Analytics Cookies — Google Analytics collects anonymized data about how visitors use our website, including pages visited, time on site, and traffic sources
• Marketing & Advertising Pixels — The Meta (Facebook) Pixel, Google Ads conversion tracking, and Google Tag Manager are used to measure campaign effectiveness and enable retargeting advertising
• Functional Cookies — These remember your preferences and enhance your browsing experience
Managing Cookies
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking across websites, you may install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout. To opt out of Meta advertising, visit your Facebook Ad Preferences settings.
Do Not Track
Our website does not currently respond to “Do Not Track” signals from web browsers. We continue to monitor developments in this area and will update our practices if industry standards emerge.
7. Data Security Practices
AG5 Solutions takes the protection of your personal information seriously. We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
Our security measures include, but are not limited to:
• Encryption of data in transit using TLS/SSL protocols
• Access controls limiting data access to authorized personnel only
• Use of SOC 2-compliant platforms (GoHighLevel, Stripe) for data storage and processing
• Regular review of access permissions and security practices
• Two-factor authentication on internal systems where available
Despite our best efforts, no method of electronic transmission or storage is 100% secure. In the event of a data breach that affects your personal information, AG5 Solutions will notify affected individuals as required by applicable law.
8. Data Retention
AG5 Solutions retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Client account data is retained for the duration of the client relationship and for a period of five (5) years thereafter for legal and business purposes
• SMS opt-in consent records are retained for a minimum of four (4) years in compliance with A2P 10DLC regulatory requirements
• Call recordings are retained for ninety (90) days unless required for legal or compliance purposes
• Website analytics data is retained in accordance with the retention settings of the applicable platform (Google Analytics, etc.)
• Payment records are retained as required by applicable financial and tax regulations
When personal information is no longer required, AG5 Solutions will securely delete or anonymize it in accordance with our internal data disposal procedures.
9. Third-Party Services
GoHighLevel (Primary Data Processor)
AG5 Solutions utilizes GoHighLevel (GHL) as its primary marketing technology platform. GoHighLevel acts as a data processor on behalf of AG5 Solutions and stores and processes the following categories of data on our behalf:
• Contact records including name, phone number, email, and custom fields
• Conversation histories across SMS, email, and phone channels
• Form and survey submissions
• Appointment and calendar data
• Automation workflows and pipeline stages
• Call recordings and voicemail logs
GoHighLevel is contractually restricted from using your data for any purpose other than delivering services to AG5 Solutions. For more information, visit GoHighLevel’s Privacy Policy at https://www.gohighlevel.com/privacy-policy.
Stripe
AG5 Solutions uses Stripe, Inc. to process credit card and other payment transactions. Stripe may collect your payment card information, billing address, and other financial data necessary to process your payment. Stripe is a PCI-DSS Level 1 certified payment processor. AG5 Solutions does not store full payment card numbers or CVV codes on its own servers. Please review Stripe’s Privacy Policy at https://stripe.com/privacy.
Google LLC
AG5 Solutions uses Google Analytics, Google Ads, and Google Tag Manager. Google may collect behavioral and demographic data from website visitors for analytics and advertising purposes. You may review Google’s Privacy Policy at https://policies.google.com/privacy.
Meta Platforms, Inc.
AG5 Solutions uses the Meta (Facebook) Pixel and Meta Ads Manager to measure advertising performance and enable retargeting campaigns. Meta may collect information about your visits to our website for these purposes. You may review Meta’s Data Policy at https://www.facebook.com/privacy/policy/.
Third-Party Links
Our website or client materials may contain links to third-party websites or platforms. AG5 Solutions is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before submitting any personal information.
10. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. AG5 Solutions is committed to honoring these rights.
Rights Available to All Users
• Right to Access — You may request a copy of the personal information we hold about you
• Right to Correction — You may request that we correct any inaccurate or incomplete information
• Right to Deletion — You may request that we delete your personal information, subject to legal retention requirements
• Right to Opt-Out of Marketing — You may opt out of receiving marketing communications at any time
California Residents — CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• The right to know what personal information is collected, used, disclosed, or sold
• The right to delete personal information we have collected from you
• The right to opt out of the sale of your personal information (note: AG5 Solutions does not sell personal information)
• The right to non-discrimination for exercising your CCPA rights
To exercise your California privacy rights, contact us at [email protected] or 772-301-5031. We will respond to verified requests within forty-five (45) days.
How to Submit a Request
To exercise any of the rights described above, please contact us at:
• Email: [email protected]
• Phone: 772-301-5031
• Mail: AG5 Solutions, 700 SE Becker Rd #125, Port St Lucie, Florida 34984
We may verify your identity before processing your request. We will respond to all verifiable requests within the timeframes required by applicable law.
11. Opt-Out Instructions
Opt Out of SMS Messages
Reply STOP to any text message from AG5 Solutions. You will receive a single confirmation message and no further SMS messages will be sent to your number. You may re-enroll at any time by texting START or by opting in through one of our forms.
Opt Out of Email Marketing
Click the “Unsubscribe” link at the bottom of any marketing email. Alternatively, email [email protected] with the subject line “Email Opt-Out.” Please allow up to ten (10) business days for your request to take effect.
Opt Out of Phone & Voicemail Outreach
Inform any AG5 Solutions representative verbally that you do not wish to receive calls or voicemails, or submit your request in writing to [email protected]. You may also reference our Do Not Call policy by contacting us at the address or phone number listed in Section 14.
Opt Out of Targeted Advertising
To opt out of interest-based advertising, you may visit the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info, the Network Advertising Initiative at https://optout.networkadvertising.org, or adjust your settings directly in the respective ad platform (Google, Meta, etc.).
12. Children’s Information
AG5 Solutions’ website and services are directed exclusively to adults and business professionals. We do not knowingly collect, solicit, or use personal information from individuals under the age of 16. If we become aware that we have collected personal information from a child under the age of 16 without verified parental consent, we will take immediate steps to delete that information from our records.
If you believe that we have inadvertently collected information from a minor, please contact us immediately at [email protected].
13. Changes to This Policy
AG5 Solutions reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where required by law or where we deem appropriate, notify you by email or by posting a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services or website after any changes to this policy constitutes your acceptance of the updated terms.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact AG5 Solutions using any of the following methods:
AG5 Solutions
• Address: 700 SE Becker Rd #125, Port St Lucie, Florida 34984
• Email: [email protected]
• Phone: 772-301-5031
• Website: https://ag5solutions.com
We are committed to resolving complaints about our collection or use of your personal information. We will respond to all inquiries within a reasonable time and in accordance with applicable legal requirements.
AG5 Solutions
We help brands grow with smart strategy and creative marketing that delivers real results.
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